Damaged Passport Service

Replace a Damaged U.S. Passport · Form DS-11

Replace a Damaged Passport,
in as little as 3 days.

Water damage, a torn cover, unofficial markings — a damaged passport isn't valid for travel and must be replaced in person. We walk you through it, expedite the replacement, and ship it back by FedEx.

Who this is for
  • Anyone with a passport damaged beyond normal wear — water, tears, missing pages, markings
  • Needing a valid replacement before international travel
Get Started →
from $199*

*Government passport fee additional

5.0 Stars on GoogleConcierge customer service
A+
BBB A+ AccreditedZero complaints in 25 years
25
25 Years in BusinessServing travelers since 1999
FedEx Return DeliveryFully tracked, to your door
Clear & Simple Process

Three Steps to Your Passport

No government offices, no waiting in line. We handle every detail from submission to delivery.

1

Submit Order Online

Order online in just a few minutes. You're immediately emailed the forms and instructions.

2

Send Your Application

Gather everything on our checklist and ship via FedEx or UPS. Call us to double-check before you send it.

3

Relax

We process within your chosen service time and FedEx the passport back to you with full tracking.

Why Choose Urgent Passport

A Real Person, Every Step

📞

Customer Support

Over 40 years combined experience on staff, with personal service.

👁

Agent Oversight

A real person oversees your application from start to finish.

📝

Detailed Instructions

Accurate, informative forms and instructions with tutorial videos.

🌎

Global Service

We process in as little as 3 days and ship anywhere in the world.

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All Passport Types

We process every type of U.S. passport application.

Emailed Forms

Receive custom instructions within one minute of ordering.

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Easy Online Ordering

Our system makes it simple, secure, and fast.

🏛

Private Company

Registered with the Dept. of State — but not a government entity.

What You'll Need

A Few Simple Documents

Replacing a damaged passport means submitting the damaged book along with a brief statement. Here's the short version — once you order, we send a personalized checklist and a real person reviews everything before you ship.

💷

Your Damaged Passport

Submit the damaged passport book itself with your application. Even damaged, it's part of re-establishing your identity.

Statement of Damage

A short signed statement explaining how the passport was damaged. We provide the form and show you exactly what to write.

📝

Form DS-11 & Citizenship

The DS-11 application completed in person, plus proof of citizenship (a certified birth certificate) if the damage is severe. We confirm what you need.

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Photo, Travel & Fee

A recent passport photo, proof of upcoming travel, and the government fee by check. We check all of it before you ship.

See the complete document checklist →

You'll also get this checklist, personalized, the moment you order.

The Difference

Why Travelers Choose Us Over Going It Alone

With Urgent Passport

  • A real, experienced person reviews your application before it's submitted
  • Personalized checklist and step-by-step instructions emailed instantly
  • Your passport in as little as 3 business days
  • Full FedEx tracking, to your door, both directions
  • Phone support from people who've done this for 25 years
×

On Your Own

  • ×Standard government processing can take many weeks
  • ×Small errors on forms or photos cause rejections and restarts
  • ×Confusing instructions with no one to ask
  • ×Little visibility into where your application stands
  • ×Risk of missing your trip entirely
Read the Reviews

What Our Customers Say

★★★★★

My anxiety melted away

In a panic, my husband found Urgent Passport and the minute we paid, the attention was unparalleled. Ben walked us through each step — from paying to getting our docs to UPS took 90 minutes total. Less than 72 hours later I had my new passport and made my flight.

Marni Battista · May 2025
★★★★★

A new passport in 3 days

As a tour host, I discovered I'd lost my passport within a week of departure for Europe. Within 3 days I had a new one and was able to lead my group on a pilgrimage. I was overwhelmed with satisfaction — such great, urgent service.

John Boeglin · December 2024
★★★★★

White glove all the way

One week before our 20th anniversary trip, my husband's passport had under 6 months left. Another company refunded me, saying they couldn't make it. Michelle at Urgent Passport walked him through everything — delivered by 10am Saturday. Amazing service, cannot recommend enough!

Alissa Vickery · June 2024
Common Questions

Damaged Passport FAQs

More than normal wear and tear — things like water damage, a torn or detached cover, missing or unofficial pages, or unauthorized markings. Normal use (a slightly worn cover, visa stamps) is fine. If you're unsure whether yours needs replacing, call us and we'll tell you.
A damaged passport can't be renewed by mail — it has to be replaced in person with a DS-11, because the damage affects its validity as proof of identity. We walk you through the in-person step so it goes smoothly.
Yes. You submit the damaged passport book along with your application and a short signed statement explaining the damage. We give you the statement form and show you exactly what to include.
With our fastest service, many customers receive their replacement in as little as 3 business days once their documents reach us. Timing depends on the processing speed you choose (3, 4, 6, 8, or 10 business days) and how quickly you complete the in-person step. Urgent Passport is a private courier registered with the U.S. Department of State — not a government agency.

Your replacement passport, in as little as 3 days.

Start your order in under three minutes. We'll email your personalized checklist immediately.

*Government passport fee additional