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QUESTIONS? CALL: (800) 573-3738

Wednesday, June 3, 2015

Guarantee

Same Day Service
* You must call in advance to reserve space for same day processing - the government limits daily capacity for this 6 hour service * If using our sameday passport service we must receive your passport application materials no later than 8:30am local time on the same day we intend to submit. Your application materials must be in good order and you should have included all materials specified in our instructions. Urgent Passport Services guarantees that your passport will be completed the same business day that we receive your passport application if you utilize the same day processing service. For example, if you ship out on a Monday, we receive and process during the day on Tuesday, and you receive the completed passport back in your hands Wednesday morning via FedEx.
2 Day Processing
Urgent Passport Services guarantees that your passport will be completed the next business day from the day we receive your passport application materials if you utilize the 2 day service. We must receive your materials by 1030am local time in order for the 2 business day processing time period to begin. Please note that if using our 2 day service and we receive your documents Friday morning, your passport will be done the next business day which is Monday and back to you on Tuesday morning with FedEx.
3 Day Processing
Urgent Passport Services guarantees that your passport will be completed by the 3rd business day from the day we receive your passport application materials. We must receive your materials by 1030am local time in order for the 3 business day processing time period to begin.
6 Day Processing
Urgent Passport Services guarantees that your passport will be completed by the 6th business day from the day we receive your passport application materials. We must receive your materials by 1030am local time in order for the 6-day processing time period to begin.
10 Day Processing
Urgent Passport Services guarantees that your passport will be completed by the 10th business day from the day we receive your passport application materials. We must receive your materials by 1030am local time in order for the 6-day processing time period to begin.
Visa Services
When you order visa expediting services from Urgent Passport, we are processing those visas through various consulates. The Chinese Consulate is very different than the Brazilian Consulate. Consulates do not provide a guarantee in terms of processing time and when the visa will be ready for pickup. When we submit to the consulate, we are provided a pickup slip with a date of when the visa is expected to be completed. About 70% of the time that visa is ready on the expected date, 30% of the time they tell us to come back the next day. It is for this reason that we cannot guarantee visa processing times. It is your responsibility as the customer to allow enough time for your visa to be processed and shipped back to you - understanding that the consulate does not always deliver on their expected time frames especially during busy time periods. Our visa instructions will provide the expected visa processing time - please allow a cushion between that time frame and your departure date out of the country.
Factors Out of Our Control
We cannot be held responsible for Acts of God, inclement weather, delays caused by your shipping carrier (FEDEX or UPS), delays caused by application decisions and/or application security holds by the Passport Agency, police/fire action causing slow-down or shutdown of any postal facility, shipping facility or Passport Agency, and finally we cannot be held responsible for emergency capacity restrictions imposed on us by Passport Agency or by the U.S. Department of State. We guarantee that we will inform you of any adverse conditions out of our/your control. You can expect professional, courteous service at all points during the passport application process. Urgent Passport Services will make every effort to get your passport to you within the allotted time frame chosen. If your application is suspended for any reason by the Passport Agency, you will be notified as soon as humanly possible in order for you to get those clearance materials to Urgent Passport Services. This prompt action on your part allows us to clear the suspense and ship your passport to you. You can expect a straight-forward answer to any of your questions. If we don’t know the answer, we will make every effort to learn the correct answer and convey this information to you ASAP. If you have any questions give us a call. Please Note: If you owe Child Support (in arrears), are wanted for arrest, are currently serving probation, are under order to appear in court (subpoena), or are wanted for extradition; your passport application will be denied and any monies you have paid to have your passport application expedited will be forfeited.
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