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Vietnam
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Testimonials
I went online and then phoned several expediting services. The first few I called were unimpressive on the phone—not very reassuring! Feeling even more rattled and nervous, I spoke with a man in your Denver office. He was totally professional and on-the-ball: he asked about the details of my situation, gave me precise turnaround times, knew the exact situation in each office (Chicago, the closest to me, was full up this week) and told me where to ship. And when I asked how I could be confident you wouldn’t steal my passport and sell it, he treated it as a reasonable question and had a ready response (unlike the others I called), promptly referring me to the BBB and NAPVS, which I checked out and was reassured by. I also appreciated that your service offers flexibility in shippers (most expediters require Fed Ex, but UPS is much easier for me, being next door to my workplace). I can’t tell you how relieved I felt to find an expeditor who inspired confidence. I want to thank Urgent Passport Services for the top-notch, highly professional and personal service you provide to your clients. While facing a very upsetting (indeed, traumatic) situation, it was so reassuring to feel confident that I was in good hands and my passport was being handled with prompt, professional attention and care.
J. Hirsch
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